Refund & Cancellation Policy

We do not offer refunds once services are delivered.

All professional services provided by infiSet — including but not limited to software development, systems architecture, AI integration, cloud infrastructure, cybersecurity consulting, design, strategy, and any deliverables — are considered delivered and non-refundable upon completion or hand-off, regardless of subsequent client decisions, changes in business direction, or third-party integrations.

This applies equally to milestone-based projects, fixed-scope engagements, and time-and-materials arrangements.

Advance payments, project deposits, and retainer fees are non-refundable. These amounts are applied directly toward resource allocation, planning, team assignment, and opportunity costs incurred upon engagement confirmation.

Unused retainer hours in a given billing period do not roll over and are not refundable unless explicitly agreed in a separate written arrangement.

Clients may request cancellation of an ongoing engagement at any time by providing written notice to connect@infiset.com.

Upon cancellation:

• All work completed up to the cancellation date will be invoiced and is payable in full.
• Work in progress at the time of cancellation will be billed proportionally based on hours spent and resources allocated.
• Any advance payment or deposit already made will be applied toward the outstanding balance. No portion will be refunded unless the outstanding balance is zero and a credit remains, in which case infiSet may, at its sole discretion, apply the credit toward a future engagement.
• Third-party costs (cloud infrastructure, licences, tooling, APIs) already incurred on the client’s behalf are non-refundable and will be passed through.

infiSet reserves the right to terminate an engagement if:

• The client violates applicable laws, our Terms & Conditions, or this Policy.
• Payment obligations are not met within the agreed timelines.
• The engagement becomes technically or ethically untenable.

In the event infiSet terminates an engagement for reasons unrelated to client fault, a proportional refund of any unused advance payment may be offered at infiSet’s discretion, net of costs already incurred.

If you believe a billing error has occurred, contact us at connect@infiset.com within 7 calendar days of the transaction. We will investigate and respond within 5 business days.

Chargebacks initiated without first contacting infiSet directly may result in permanent suspension of access to our platform and services.

Exceptions to this Policy, if any, must be agreed upon in writing before the commencement of services and signed by an authorised representative of infiSet.

This Policy is governed by the laws of India. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.